Return Policy

SKINLY — Return Policy

At SKINLY, product safety and hygiene are our highest priorities. Because our skincare and beauty products come into direct contact with the skin, we are unable to accept returns for hygienic and safety reasons.

We therefore recommend carefully reviewing all product information before purchasing, including ingredients, usage instructions and skin type suitability.

Why We Don't Accept Returns

Our products fall under the category of hygiene products. Once a product has been shipped, we cannot guarantee that it has remained unopened and undamaged.

To safeguard the quality and safety of all our customers, we are unable to resell these products.

This policy exists to protect you — ensuring that every product you receive from SKINLY is brand new, sealed and safe to use.

Damaged or Incorrect Product

Did you receive a damaged product or was there an error with your order? Please contact us within 48 hours of delivery via our contact page and include:

Your order number
A clear description of the issue
Photos of the product, if possible

We will of course arrange an appropriate and prompt solution for you.

48-hour window

Please report any issues within 48 hours of receiving your order so we can resolve them as quickly as possible.

Questions Before Ordering?

Not sure about a product or want advice on which skincare product best suits your skin?

Feel free to contact us before placing your order. We're happy to help you make the right choice.

Need help?

We're here for you

Have a question about your order or need assistance? Our team is ready to help.

Thank you for your understanding and your trust in SKINLY.