FAQ – Veelgestelde vragen

SKINLY — Frequently Asked Questions

Have a question about our skincare products, your order or shipping? Below you'll find the most commonly asked questions. Can't find what you're looking for? Feel free to contact us — we're happy to help.

Products & Skincare

Our skincare products are formulated for various skin types, including dry skin, sensitive skin, combination skin and mature skin.

Each product page includes detailed information about the skin type and concern it's designed for. Not sure which product is right for you? Feel free to contact us for personalised advice.

We use carefully selected ingredients and skin-friendly formulas. However, every skin is different.

If you have sensitive skin or specific allergies, we recommend always checking the ingredients list (INCI) on the product page before use.

Each product page includes clear usage instructions. For the best results, we recommend:

  • Thoroughly cleanse your skin first
  • Apply products to clean, dry skin
  • Use consistently according to the recommended routine
Skin improvement takes time and consistency. Give your skin the space to adjust to new products.

This varies by skin type and product. Generally, improvement can become visible after a few weeks of daily use.

For optimal skin improvement, we recommend using products consistently for at least 4 to 6 weeks.

Yes, all our skincare products are cruelty-free. We are committed to responsibly and carefully developed beauty products.

Orders

You can easily place an order through our webshop:

1.Choose your desired product(s)
2.Add them to your shopping cart
3.Complete your order securely through the checkout process

After placing your order, you will receive a confirmation email.

Shipping & Delivery

SKINLY ships its skincare and beauty products from our production facility in Latvia. As we deliver throughout Europe, shipping costs and delivery times depend on your location.

During checkout, shipping costs are automatically calculated based on your delivery address. You will always see the applicable costs clearly before completing your order.

Delivery times vary by country and region, depending on the distance to our shipping location, the local carrier and logistics processing within your country.

As a general guideline:

  • Baltic region and neighbouring countries: shorter delivery time
  • Western and Southern Europe: average of a few extra business days
  • Remote or less accessible regions: potentially longer delivery time

We aim to process and ship your order as quickly as possible. Once shipped, you'll receive a track & trace code by email to easily follow your package.

Please note that during holidays, busy periods or due to external circumstances (such as carrier delays), delivery times may vary. We will always do our best to process your order promptly.

Returns

For detailed information about returns, please visit our Return Policy page.

We recommend reading the terms carefully before initiating a return.

Did your order arrive damaged or did you receive the wrong product? Please contact us as soon as possible via our contact page.

We're happy to arrange an appropriate solution for you.

Contact

You can reach us through the contact form on our website. We aim to respond to your enquiry as quickly as possible.

Still have questions?

We're here to help

Can't find the answer you're looking for? Our team is ready to assist you with any questions you may have.

Contact us