FAQ – Frequently asked questions
SKINLY
Frequently Asked Questions
Everything you need to know about our products, orders and shipping.
Have a question about our skincare products, your order or shipping? Below you'll find the most commonly asked questions. Can't find what you're looking for? Feel free to contact us — we're happy to help.
Products & Skincare
Our skincare products are formulated for different skin types, including dry skin, sensitive skin, combination skin and mature skin.
Each product page includes detailed information about the skin type and skin concern the product is designed for. Not sure which product is right for you? Contact us for personalised advice.
We use carefully selected ingredients and skin-friendly formulas. However, every skin is different.
If you have sensitive skin, allergies or a known reaction to certain ingredients, always check the ingredients list (INCI) on the product page before use.
Yes, many SKINLY products can be combined in a routine. As a general rule, apply products from lightest to richest texture.
- Cleanser first
- Serum or booster after cleansing
- Cream or facial oil as the final care step
- SPF during the day
If you are new to SKINLY, start with a simple routine that supports your skin barrier: a gentle cleanser, a hydrating serum and a moisturising cream.
Once your skin feels comfortable, you can add targeted products for concerns such as dullness, fine lines, pigmentation or breakouts.
Each product page includes clear usage instructions. For the best results, we recommend:
- Cleanse your skin first
- Apply products to clean, dry skin unless stated otherwise
- Use consistently according to the recommended routine
- Introduce active products gradually
This depends on your skin type, routine and the product used. Hydrating products may make the skin feel softer quickly, while targeted skin improvement usually takes longer.
For visible skin improvement, we recommend using products consistently for at least 4 to 6 weeks.
Not always. Some active ingredients can be used daily, while exfoliating acids, strong brightening products or retinol-style products should be introduced more slowly.
Always follow the usage instructions on the product page and reduce frequency if your skin feels dry, tight or irritated.
Yes. SPF is an important final step in your morning routine, especially when using products that support brightening, exfoliation or skin renewal.
Daily sun protection helps protect the skin from UV damage and supports a more even-looking complexion.
Yes, all our skincare products are cruelty-free. We are committed to responsibly and carefully developed beauty products.
Orders
You can easily place an order through our webshop:
After placing your order, you will receive a confirmation email.
If you need to change or cancel your order, contact us as soon as possible. Once an order has been processed or shipped, changes may no longer be possible.
Please include your order number so we can help you faster.
First, check your spam or promotions folder. If you still cannot find the confirmation email, contact us with the name and email address used during checkout.
We will check whether your order was received correctly.
Available payment methods are shown during checkout. The options may vary depending on your country and the payment providers available at that moment.
All payments are processed through a secure checkout environment.
Shipping & Delivery
SKINLY ships its skincare and beauty products from our production facility in Latvia. As we deliver throughout Europe, shipping costs and delivery times depend on your location.
During checkout, shipping costs are automatically calculated based on your delivery address. You will always see the applicable costs clearly before completing your order.
Yes. Once your order has been shipped, you will receive a shipping confirmation with tracking information by email.
Please allow some time for the tracking link to become active after the carrier receives the package.
At the moment, SKINLY focuses on delivery within Europe. Availability may depend on your shipping country and the checkout options shown in the webshop.
Returns
For detailed information about returns, please visit our Return Policy page.
Because skincare and beauty products are hygiene-sensitive, return options may be limited. We recommend reading the terms carefully before placing an order.
Did your order arrive damaged or did you receive the wrong product? Please contact us as soon as possible via hello@skinlyforyou.com.
Please include your order number and, if possible, clear photos of the damaged or incorrect item. We will help you find an appropriate solution.
Opened skincare and beauty products usually cannot be returned for hygiene reasons, unless there is a clear issue with the product or delivery.
Contact us if you are unsure, and we will review your situation carefully.
Contact
You can reach us by email at hello@skinlyforyou.com.
Please include your order number if your question is about an existing order.
Yes. If you are unsure which products fit your skin type or skin concern, you can contact us for guidance.
Tell us your skin type, main skin concern and current routine so we can give more useful advice.
Still have questions?
We're here to help
Can't find the answer you're looking for? Our team is ready to assist you with any questions you may have.
Contact us